Privacy policy
Template: fill in the [bracketed] company details and have these texts checked by a lawyer before launch.
1. Who is responsible
[Company name, legal form], [registered office address], enterprise number [BCE/KBO number], VAT [BE0…] is the controller of your personal data. Contact: hello@customisbetter.com.
2. What we collect
Account details (email, name, phone, addresses), your uploaded logo, the text and images you want engraved, order history, and the messages you send us.
3. Why
To create your account, produce and deliver your order, send order emails, answer business quote requests, and meet our legal accounting duties. The legal basis is the contract with you, our legal obligations and, for business requests, our legitimate interest.
4. Who receives it
Our processors: Amazon Web Services (hosting, storage, email, accounts, EU region), Stripe (payments), Vercel (website hosting) and our carrier (delivery address). We do not sell your data.
5. Cookies
We only use essential cookies. See our cookie policy for the list.
6. Retention
Order and invoice data is kept for the legally required period (7 years). Account data is kept until you delete your account. Unpaid order drafts expire after 3 days.
7. Your rights
You can access, correct, delete or export your data, and object to processing, by emailing us. You may also complain to the Belgian Data Protection Authority (dataprotectionauthority.be).