Shipping and delivery
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1. Where we ship
Belgium, the Netherlands, Luxembourg, France and Germany. For other countries, ask us for a quote.
2. Shipping costs
€4.95 per order, free from €50. The exact amount is shown in your cart before you pay.
3. Production time
We engrave your order within 2 to 3 working days of payment. If you asked for a proof, we start once you approve it (count about one extra day).
4. Delivery time
After shipping, delivery usually takes 3 to 6 working days. Business orders get a delivery date in their quote.
5. Tracking
When your parcel leaves our workshop we email you the tracking link.
6. Address and failed delivery
Check your delivery address at checkout. If a parcel comes back because the address was wrong or incomplete, or because it was not collected, we can send it again; the new shipping cost is then charged.
7. Damaged or lost parcels
If your parcel arrives damaged or does not arrive, email hello@customisbetter.com within 14 days of the expected delivery date. We replace the item free of charge.